Dear Wendy,Regarding the service recently from Nathaniel.When things go wrong we complain so if we don’t want to be lopsided we must speak up when things go right.Your service has recently inspired me.I enrolled for an important course and was this morning frustrated because I am unable to keep up with the downloading on my desktop.What a wonderful surprise it was for me to discover it is all present and correct on my lap top using ‘the ‘Outlook 2010’ Nathaniel has been teaching me.This goes beyond money; it is about retaining my sanity in this fast changing world.I wish you well in your enterprise. May you bring similar success to others.